Returns & Refunds

The short version

Send it back within 30 days of delivery for any reason and we refund you. No justification required, no restocking fee.

Separately, every panel carries a 12-month limited hardware warranty against defects. A return is "I changed my mind"; the warranty is "it broke".

The return window

The window is 30 days from the date the carrier marks the parcel as delivered. Orders placed directly through pixelartdisplay.com are eligible.

Purchases from resellers or marketplaces are handled under that seller's policy, not this one.

How to start a return

Email support@pixelartdisplay.com with your order number and the email address used at checkout. Tell us what you would like: a refund or a replacement.

We reply with a return authorisation and a prepaid shipping label for US and Canadian addresses. Do not ship anything back without that authorisation — unlabelled parcels cannot be matched to your order.

What condition it needs to be in

We expect the panel to come back in resalable condition with its included accessories: controller, power adapter, stand and wall plate. Normal handling and honest use are fine — we are not looking for reasons to refuse.

We ask that you do not return a unit with third-party firmware flashed onto it without telling us, so we can restore official firmware before it goes back into stock.

Refunds

Once the returned unit arrives and is checked in, we issue the refund to your original payment method within 5 business days. Your bank may take a further few days to post it.

Refunds cover the price paid for returned items. Original shipping is refunded when the return is due to our error or a defect.

What a return costs you

Returns from US and Canadian addresses are free — we email a prepaid label.

For change-of-mind returns from outside those countries, return postage is your responsibility and we recommend tracked shipping.

Damaged, defective or wrong item

If the parcel arrives damaged, the wrong item was sent, or the panel does not work out of the box, email us within 30 days with a photo. We ship a replacement immediately and cover all shipping both ways. You do not need to wait for the original to reach us.

This applies regardless of whether you keep the packaging.

The 12-month warranty

After the 30-day return window closes, the 12-month limited hardware warranty takes over. It covers defects in materials and workmanship under normal use, and we repair or replace the unit at our option.

It does not cover liquid damage, misuse, power supplied outside the USB-C rating, unauthorized modification, or damage caused by third-party or self-built firmware. Cosmetic wear is not a defect.

Warranty claims do not require proof of purchase beyond your order number, and they do not restart the original return window.

Exchanges

We do not run a formal exchange programme. If you want a different configuration, start a return and place a new order — it is faster and you are not waiting on stock we may not hold.

What cannot be returned

Items marked final sale at checkout, gift cards, and anything purchased from a reseller rather than from us directly.

Units reported as lost or stolen after the 30-day window, and units where the serial number has been removed or altered.